Field Details

Department: Information Technology / Systems Support

Qualification: Diploma / B.E. / B.Sc. in IT, Computer Science, or related fields

Experience: 2–5 years in IT support or infrastructure management in a manufacturing setup

Industry: Engineering, Manufacturing, Fasteners, Industrial Technology

Role Overview

At Pradako Mechanical & Engineering Works, technology plays a vital role in connecting our operations, production, quality, logistics, and global customer communications. We are looking for an IT Executive / Assistant to manage day-to-day infrastructure, network, system support, and software maintenance across locations.
You will be the go-to person for ensuring uninterrupted system functionality, IT security, and basic ERP coordination.

Key Responsibilities

Hardware & Software Support

• Provide day-to-day technical support for desktops, laptops, printers, scanners, and other peripherals.
• Install, troubleshoot, and maintain operating systems, antivirus software, and productivity tools (MS Office, etc.).
• Maintain IT asset registers and ensure AMC (Annual Maintenance Contracts) are up to date.

Network & Infrastructure

• Monitor and manage internet connectivity, routers, switches, LAN/WAN setup across departments.
• Handle basic server management and file-sharing systems.
• Ensure data backups, firewall settings, and network security protocols are in place.

ERP/System Coordination

• Coordinate with ERP vendors or software providers for bug fixes, user access, and functional enhancements.
• Support HR, Stores, Dispatch, and Accounts teams with ERP usage issues and training.
• Manage email configuration, system permissions, and access-level controls.

IT Administration & Security

• Ensure data privacy and IT policies are followed within the organization.
• Assist with CCTV system maintenance, biometric attendance integration, and access control.
• Maintain uptime logs, ticket tracking, and escalation resolution timelines.

Support During Audits & System Integrations

• Assist internal teams during ISO, IATF, or client audits by ensuring system logs, backups, and access records are up-to-date.
• Support integration of new tools, automation systems, or remote working setups if needed.

Preferred Skills

• Hands-on with Windows OS, Microsoft Office, basic networking tools.
• Knowledge of ERP or production software is an advantage.
• Good troubleshooting ability, communication skills, and responsiveness.
• Willingness to travel between plant units as needed.